Accessibility Notice

At Birnie Plumbing and Drains, we endeavor to promote the principles of independence, dignity, integration, and equality of opportunity for people with disabilities. We welcome:

Service Animals
Support People
Assistive Devices

Please note that our office facility may not be fully accessible to the needs of an individual with a disability. Should you require assistance, please call us at 905-578-4659 or email us at service@birnie.pro.

As our building does not always accommodate all accessibility needs, and is not intended for general public use, we are willing to schedule a service call at a location that would be convenient to provide the products or services you require. Until further notice, at this time we currently do not have onsite accommodations for:

Wheelchairs or individuals needing assistance with stairs
Individuals who have a hearing impairment as it relates to communicating with sign language (paper & pencil / electronic mail will be accommodated)

To view the PDF version, please see this link.

Birnie Plumbing and Drains Accessible Customer Service Policy

Please use this link to access our company’s Accessible Customer Service Policy.

Customer Feedback

Birnie Plumbing & Drains welcomes feedback on how we provide accessible customer service. Customer feedback will help us identify barriers and respond to concerns. Customers who wish to provide our team with feedback on the way Birnie Plumbing & Drains provides goods or services to people with disabilities can provide feedback in the following ways:

Calling us at 905-578-4659
Emailing us at service@birnie.pro
Visiting us in person at our Stoney Creek office location
Completing our online feedback form

Compliance Report

Birnie Plumbing & Drains is committed to meeting the requirements of the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and maintaining compliance with all applicable accessibility standards, including the completion of the Government of Ontario’s Accessibility Compliance Report.

Please use the link to access our Company’s most recent Accessibility Compliance Report: 2026 Accessibility Compliance Report