Privacy Policy – Birnie Plumbing & Drains

Effective Date: 2026-01-01

Birnie Plumbing & Drains (“we”, “our”, “us”) respects your privacy and is committed to protecting your personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect personal information including:

• Name
• Phone number
• Email address
• Service address
• Details about your plumbing or service request

This information is collected when you:

• Call us
• Submit a form on our website
• Request service
• Communicate with our team

2. How We Use Your Information

We use your information to:

• Schedule and provide plumbing and drain services
• Respond to inquiries
• Follow up on service requests
• Improve our services and customer experience
• Send service-related communications

We do not sell your personal information.

3. Website Analytics and Tracking

Our website may use tools such as:

• Google Analytics
• Call tracking software
• Advertising platforms (such as Google Ads or Meta)

These tools may collect non-identifiable information such as:

• IP address
• Device type
• Pages visited
• Time spent on site

This helps us understand how visitors use our website and improve performance.

4. Cookies

Our website may use cookies to:

• Improve user experience
• Track website performance
• Support marketing efforts

You can disable cookies through your browser settings.

5. How We Protect Your Information

We take reasonable steps to protect your personal information using secure systems and processes. Access is limited to authorized personnel only.

6. Sharing of Information

We may share your information with:

• Service technicians and internal staff
• Trusted service providers who help operate our business (such as scheduling or communication tools)

All third parties are expected to protect your information.

7. Your Rights

You may request access to or correction of your personal information at any time by contacting us.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact:

Birnie Plumbing & Drains
Phone: 877-578-4659